CHECK OUT THE FAQ's
GOT QUESTIONS ?
How long does it take to print and ship my new phone case?
We have teams in Australia, US, UK and the EU (Italy) and Asia (South Korea) who will print and ship your order once received. Please allow for 2 - 5 business days for production.
Kindly note express shipping doesn't mean express production.
Are aesthetic phone cases actually protective?
Yes — SmartHomeGoodies cases are 10-foot drop-test certified, meaning they have been independently tested to withstand drops from 10 feet onto hard surfaces without damage to your phone. Every case features a dual-layer construction: an inner silicone layer that absorbs shock and cushions impact, and an outer TPU (thermoplastic polyurethane) layer that distributes force across the case surface and resists scratches. Raised edges around the camera lens and screen create a protective lip that keeps both surfaces off flat surfaces when your phone is placed face-down. Our cases prove you do not have to choose between a beautiful design and real protection — you get both.
What is the best phone case material for drop protection?
The best drop protection comes from a dual-layer construction combining silicone and TPU — and this is exactly what SmartHomeGoodies uses across our entire range.
Silicone (inner layer): Silicone is a soft, flexible material that absorbs shock energy on impact. When your phone drops, the silicone inner layer compresses to absorb the force before it reaches your device. It also adds grip, reducing the chance of drops in the first place.
TPU — Thermoplastic Polyurethane (outer layer): TPU is a tough, semi-rigid material that distributes impact force across the case surface. It is more resistant to scratches and scuffs than silicone alone, and it holds the case's shape under pressure. TPU is also naturally flexible, which means it snaps onto your phone easily without cracking.
Why dual-layer wins: A single-material case asks one material to do two jobs — absorb shock AND resist surface damage. A dual-layer case gives each job to the material best suited for it. The result is significantly better protection than either material alone.
SmartHomeGoodies dual-layer cases combine an inner silicone shock absorption layer with an outer TPU protective shell, and are 10-foot drop test certified. Raised edges around the camera lens and screen add a further barrier against surface contact damage.
What's the go with returns?
Not feeling it? We've got you. We will happily replace, exchange or refund within 30 days of delivery (excluding custom case + accessory orders). Just send us an email and we will let you know the process to send back to our office. You can also check out our returns page for a lil' more info.
Will a phone case prevent screen cracks if I drop my phone?
A quality phone case significantly reduces the risk of screen damage in drops — but no case can guarantee zero damage in every scenario. SmartHomeGoodies cases are 10-foot drop-test certified and feature raised edges around the screen that create a buffer between the glass and any flat surface your phone lands on. The inner silicone layer absorbs the shock of impact before it reaches the screen assembly. For maximum screen protection, we recommend pairing your
SmartHomeGoodies case with a tempered glass screen protector — all our cases are designed to be compatible with standard flat and tempered glass screen protectors.




