Check your spam folder – sometimes our emails sneak in there. If it’s been over 5 business days and you haven’t heard from us, pop us a message atsmarthomegoodies@gmail.comand we’ll give you an update.

As soon as your order’s placed, you’ll get a confirmation email from us. If you don’t see it, check your spam or junk folders (sometimes it hides in there).

Still nothing? No problem. Just email us at smarthomegoodies@gmail.com and we’ll re-send it for you. We’ll get back to you within 24 hours, Monday - Friday (excluding public holidays). Have you reached out and have not heard back? Kindly check your spam or junk folder as sometimes those pesky filters will catch our emails back to you. As soon as your order’s placed, you’ll get a confirmation email from us. If you don’t see it, check your spam or junk folders (sometimes it hides in there).

Each piece is made-to-order, just for you (yep – no waste, no stockpiles). Our team in Australia, the US, UK, and Italy and South Korea brings your design to life in 2–5 business days. A couple of quick notes:

• The day you place your order doesn’t count toward production time.
• Express shipping = faster shipping once your item’s made (not faster printing).

Thanks for your patience! Good things (and sustainable ones) take a little extra time.

You can check out using:

• PayPal
• Apple Pay
• Google Pay
• Visa, Mastercard or AMEX

We print locally in Australia, the US, the UK, the EU and South Korea, to keep things fast and eco-friendly. Your order will ship from the location closest to you.

We ship to over 60 countries worldwide including Australia, US, UK, Canada, Europe, and parts of Asia

We offer FREE standard shipping in most countries, plus tracked and express options depending on your location. (Heads up – free shipping may not include tracking in some areas).

Example shipping estimates:

• Australia: Free tracked (3–7 biz days), $4.95 Express (1–3 biz days)
• US: Free (6–10 biz days), $3.95 Express (3–6 biz days)
• UK: Free untracked (3–4 biz days), $12.95 tracked (1–2 biz days)
• Europe: Free tracked (6-11 biz days depending on zone)

Note: Shipping time is after production (2–5 business days). 

SmartHomeGoodies prints locally in five countries — the UK,
USA, Australia, Italy, and South Korea — so your order is produced in the
studio closest to your location. This means significantly faster delivery than
brands shipping from a single overseas warehouse.

Estimated delivery times:

· Australia: Printed in our Australian
studio. Estimated delivery 3–7 business days.

· United Kingdom: Printed in our UK studio.
Estimated delivery 2–5 business days.

· USA & Canada: Printed in our US
studio. Estimated delivery 3–7 business days.

· European Union: Printed in our Italian
studio. Estimated delivery 3–7 business days.

· Singapore & Japan: Printed in our
South Korean studio. Estimated delivery 5–10 business days.

· New Zealand: Shipped from our Australian
studio. Estimated delivery 5–8 business days.

All orders include free worldwide shipping with no minimum
spend required.

We want you to love what you ordered. If something’s not quite right, you’ve got 30 days from delivery to send it back.

A quick heads up, custom phone cases and accessories are made just for you, so they’re final sale and can’t be returned or exchanged.

All return items must be received by our team before we can process a refund or exchange.

🇦🇺 Australian orders should be returned to our Australian office.
🇺🇸 US orders should be returned to our US office.
🇪🇺 EU orders should be returned to our Italian office.
🇬🇧 UK & Rest of World orders should be returned to our UK office.

Please note that customers are responsible for return postage costs. Express postage fees are non-refundable.

To get started, just email us at smarthomegoodies@gmail.com with your order number and we’ll guide you from there.

A Note on Mindful Purchasing

At SmartHomeGoodies, we make every product to order, meaning each piece is created just for you. This helps us reduce waste and produce mindfully, and we encourage you to shop mindfully, too. Please purchase only the items you truly need and love.

Easy! Just email us atsmarthomegoodies@gmail.comwith your order number, and we’ll send you the return instructions.

A quick heads up, custom phone cases and accessories are made just for you, so they’refinal sale and can’t be returned or exchanged. However, if there is an issue with your order, we want to make it right, so please do send us an email.

Our Armoured MagSafe range is available for iPhone 13, 14, 15, 16 and 17 series.

Our cases are scratch-resistant, not scratch-proof. Everyday use is totally fine, but sharp or rough surfaces can still leave marks — same as any premium finish. Normal wear isn’t considered a fault.

They’re not fully shockproof either, but they’re built to handle the everyday stuff — the little drops, slips and “oh no” moments life throws your way. We’ve designed them to strike the sweet spot between form, design and function.

The inner rubber layer only comes in black. It sits inside the case, so you won’t really see it once your phone’s in — but it’s there doing the heavy lifting.

We mostly deal in Armoured cases, If you want full-coverage protection, go for our Armoured or MagSafe styles.

Our Snap Case has an open top and bottom, so you’ll still get protection on the sides and back, but the edges stay exposed.

Yes! Our raised MagSafe ring gives a stronger grip. But since it's still magnetic (not glued), don’t rely on it for wild off-road driving.

Yes — SmartHomeGoodies cases are 10-foot drop-test certified, meaning they have been independently tested to withstand drops from 10 feet onto hard surfaces without damage to your phone. Our cases prove you do not have to choose between a beautiful design and real protection — you get both.

Our cases are made to take on the bumps and oopsies of everyday life.

• Snap Cases: Slim, sleek, and ideal for light protection.
• Armoured Cases: Dual-layer tough without the bulk. For the butterfingered among us.

Want the safest bet? Go Armoured or Armoured MagSafe if you love and use this feature.

Yep – both styles have raised edges to help keep your screen off flat surfaces. We always recommend a screen protector too, just to be safe.

Want the safest bet? Go Armoured.

The easiest way is to check your phone's exact model name: go to Settings → General → About → Model Name. This gives you the precise model (for example, iPhone 16 Pro, not just "iPhone 16"). On any SmartHomeGoodies product page, use the model dropdown to select your exact device before adding to cart.

We carry cases for iPhone 12 through iPhone 17 series and Samsung Galaxy S21 through S26 series. If you are still unsure, message us on Instagram or email us before ordering and we will confirm the right fit for you.

Yes — SmartHomeGoodies offers fully MagSafe-compatible cases for iPhone 12 and all newer models. Our MagSafe cases feature built-in magnets that align precisely with your iPhone's MagSafe array, enabling a secure connection with all MagSafe accessories including wireless chargers, MagSafe wallets. Shop MagSafe cases here: Magsafe Cases

Each case is made using our unique 3D printing process that embeds the design into a tough polycarbonate shell. It’s glossy, vibrant, and won't fade.

Custom cases let you choose gloss or matte. (Gloss = punchy colour; Matte = more subdued)

Armoured Case: Every case features dual-layer construction: an inner silicone layer that absorbs shock and cushions impact, and an outer TPU (thermoplastic polyurethane) layer that distributes force across the case surface and resists scratches. Raised edges around the camera lens and screen create a protective lip that keeps both surfaces off flat surfaces when your phone is placed face-down.

SmartHomeGoodies cases are designed by our global creative team and printed locally across five countries: the United Kingdom, the United States, Australia, Italy, and South Korea. When you place an order, it is routed to the production studio closest to your delivery address.

Yes — SmartHomeGoodies offers matching phone case and AirPods case sets in the same designs, so your entire tech setup can coordinate. A matching set is one of the most-requested aesthetics in our community.

You can search any design by name to find both the phone case and AirPods case in that print. Both can be purchased individually or added to your cart together.

SmartHomeGoodies is a genuine, established phone accessories brand trusted by over 90,000 customers across the USA, UK, Europe, Australia,
New Zealand, Singapore, Japan, and Canada. We have been featured in Marie Claire and Refinery29. Our cases are designed by a global creative team and printed locally in five countries — the UK, USA, Australia, Italy, and South
Korea. We offer a 30-day no-questions-asked return policy, free worldwide
shipping on every order, and genuine customer support. You can reach us at
smarthomegoodies@gmail.com or on Instagram @smart_home_goodies.

We support the most recent iPhone and Samsung models.

Absolutely. We take your online security seriously. All payments are processed through trusted providers like Shopify Payments, and RazorPay Payments which uses secure, encrypted technology to protect your info.

We don’t store any financial details on our servers, and our systems are PCI DSS Level 1 compliant, the highest level of security certification.

So yes, your data (and your cart) are in safe hands.

• Creators: DM us on TikTok or Instagram
• Press: Email Press enquiry@SHG with all the juicy details and we’ll get back to you in 48 hour

We’re big on quality — and even bigger on making things right if something slips through.

If your item arrives damaged, defective, or not quite what you ordered, send us a photo and your order number within 30 days of delivery. We’ll replace it or refund you, no fuss.

Free Returns & Exchanges

We offer 30-day returns or exchanges (excluding custom designs). If there’s a fault, we’ll get a replacement to you ASAP. 

6-Month Trust Warranty

Every purchase is covered by a 6-month warranty for any manufacturing defects. If something’s off, we’ll sort it.

12-Month VIP Trust Warranty

Made three or more purchases with us? You’re officially VIP. Enjoy a 12-month extended warranty on all your gear.

Heads up: Our warranty doesn’t cover accidental damage, wear and tear, altered items, third-party purchases, device damage, lost or stolen goods, bulk or promo orders.

Your case is built tough – but a little love goes a long way:

• Wipe it down with a damp cloth or baby wipe to keep it clean.
• Avoid harsh cleaning sprays or alcohol-based products.
• Keep it out of direct sunlight for long periods (fading = not cute).

With just a little TLC, your case will stay glossy and fresh for the long haul.